Villa la Massa

Every aspect of this hotel is superior and amazing. From the waitstaff to the excellent housekeeping, to the wonderful concierge. The general atmosphere is refined but also warm, embracing and authentic. The pool is incredible, the spa is top notch and I felt so at home, supported and relaxed there. I was here in 2015 and the memory stayed with me like a dream, I wished to return. And when I came back this time, it wildly exceeded what I had been expecting and looking forward to. This is a special place and it's clear the staff are key to creating a setting so pristine, striking such a delicate balance of warm and attentive service that is consistent but without being intrusive. An amazing thing to accomplish! The grounds are stunning and it's a powerful place to deeply relax and restore in body, mind and soul.

Villa la Massa was excellent! If you're looking to stay at a hotel that's very close to Florence city center (about 10 minutes, and the hotel provides a free shuttle to and from that runs frequently), look no further. The rooms are gorgeous, the property meticulously maintained and sprawling, and the service from all staff was awesome! The view of the river from the gorgeous patio and breakfast area is breathtaking. Every minute spent at this hotel was a joy, worth every dime. We will be back for sure.

The best stay at a hotel we have ever had! Apart from this being a beautiful location/property - the service was just absolutely exceptional. The room was spotless- cleaning staff was amazing. The food/drinks and amenities were absolutely perfect. The spa was heaven! The pool was also amazing. This place thinks of everything for the best experience.

Our stay was one of the best we have ever experienced and we still talk about it today! Tamara went above and beyond to make our stay memorable from the very beginning! She even had rose petals on the bed one evening! It was our honeymoon, and Tamara went out of her way to make it all so very special ! We are so very grateful! Olga at reception was also lovely and helpful when I browsed the gift shop and purchased a handbag from the sister hotel Villa D'Este. Everyone at the resort was incredibly helpful, welcoming, accommodating, and each day it was like a dream! The breakfasts were absolutely perfect! Your staff during the breakfast time was just amazing. Such attention to detail! Extraordinary! We appreciate everyone's efforts during our entire stay! Of all the places we stayed during our visit to Italy, Villa La Massa is the only place we want to return to! It is that special...truly, it was magical. Thank you to all of you for making it so very extra special!